Problems Ordering Online?
The following tips will help you order from our online shopping cart for Sound Feelings and affiliated companies.
Do I need a password or an account to place an order?
NO!! THERE IS A SECTION ON THE SHOPPING CART THAT ASKS FOR YOUR EMAIL AND PASSWORD. THE ONLY REASON THIS IS THERE IS IF YOU HAVE ORDERED BEFORE AND YOU WANT TO SAVE TIME BY NOT HAVING TO FILL IN ALL YOUR ADDRESS INFO. BUT IT USUALLY CAUSES PROBLEMS FOR PEOPLE BECAUSE THEY OFTEN FORGET THEIR PASSWORD AND THEN THE SYSTEM WILL NOT LET THEM PLACE AN ORDER!!! SO IT IS BETTER TO SKIP THIS SECTION. HOWEVER IF YOU PREVIOUSLY HAVE CREATED AN ACCOUNT AND IF YOU FORGET YOUR PASSWORD, PLEASE CLICK HERE TO RETRIEVE YOUR PASSWORD.
Credit Card Transaction is Being Declined.
For your protection, the system requires the correct BILLING ADDRESS and correct ZIP CODE that is associated with your credit card. You also need to include the correct SECURITY CODE (CVV/CVC). If you don’t input these elements correctly, the transaction will be rejected. Also, if you use a card that has no history of use, like a gift card, it will also likely be rejected.
I keep getting kicked off the system and have to start over again and again!
For your protection, the system requires the correct BILLING ADDRESS and correct ZIP CODE that is associated with your credit card. If you don’t input that correctly, the transaction will be rejected.
- If you are using Safari browser, try to use chrome or firefox. Safari causes this type of problem.
- Make sure your browser has “cookies enabled.”
Here is how to turn on cookies in chrome: https://support.google.com/accounts/answer/61416
Here is how to turn on cookies in firefox: https://support.liveagent.com/300701-How-to-enable-cookies-in-Firefox - It is possible that your browser is remembering the previous transaction and you need to DELETE cookies for https://stores.modularmarket.com
Here is how to delete individual cookies in chrome: https://support.google.com/chrome/answer/95647
Here is how to delete individual cookies in firefox: https://support.mozilla.org/en-US/questions/1198361 - Empty cache
Here is how to empty cache in chrome: https://support.google.com/accounts/answer/32050
Here is how to empty cache in firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache - Restart your device. This often will fix the issue.
